Frequently Asked Questions
Find answers to common questions about our services
Booking & Scheduling
How do I book a cleaning service?
You can book by calling us at 0426044547 or filling out our contact form on the website. We'll discuss your cleaning needs, preferred dates, and provide you with a quote. Once you're happy, we'll schedule your service!
What are your operating hours?
We operate Monday through Friday, 7:00 AM to 6:00 PM. Saturday cleaning is available for an additional fee. We're flexible and can work around your schedule—just let us know your preferences!
How often should I schedule cleaning?
It depends on your needs and lifestyle. Many customers opt for bi-weekly or weekly cleaning. For commercial spaces, daily cleaning is common. We can help you determine the best frequency for your situation.
Can you accommodate last-minute bookings?
We try our best to accommodate last-minute requests based on availability. Call us as soon as possible at 0426044547, and we'll see what we can do to help!
Services & Pricing
What's the difference between regular and deep cleaning?
Regular cleaning includes everyday maintenance like vacuuming, dusting, bathrooms, and kitchens. Deep cleaning goes further with baseboards, inside appliances, grout cleaning, and detailed carpet cleaning. We recommend deep cleaning 2-4 times yearly.
Do you provide cleaning supplies?
Yes! We bring all our own eco-friendly, professional-grade cleaning products. If you have specific products you'd like us to use (for allergies or preferences), just let us know and we'll accommodate.
What's the minimum order for ironing?
There's no minimum order. We're happy to iron as little as one shirt or as many items as you need. Pricing is per item, and we offer volume discounts for regular orders.
How do you price your services?
Pricing is based on the size of your space, the type of cleaning needed, and frequency. We provide free estimates with no obligation. The more frequently you book, the better rates we can offer!
Safety & Insurance
Are your cleaners insured and background-checked?
Absolutely! All our team members are background-checked, fully insured, and bonded. Your security and peace of mind are our top priorities. You can trust us in your home or business.
What if something gets damaged during cleaning?
While accidents are rare, we're fully insured and take responsibility for any damage. We'll document the issue and work with you to make it right. Our bonding protects both you and us.
Are your cleaning products safe for pets and children?
Yes! We use eco-friendly, non-toxic cleaning products that are safe for kids, pets, and the environment. All our products are certified green and biodegradable. Your family's health matters to us.
Policies & Cancellations
What's your cancellation policy?
We require 48 hours' notice for cancellations. If you need to reschedule, just give us a call at 0426044547. We understand life happens and will work with you to find another time.
Do you offer payment plans or contracts?
We offer flexible billing options and recurring discounts for ongoing services. We're happy to work out a payment arrangement that suits your budget. No long-term contracts required!
What's your satisfaction guarantee?
We guarantee 100% satisfaction. If you're not happy with our work, we'll come back and re-clean at no charge. Your happiness is our success, and we stand behind our work.
Do you serve all areas?
We service the local area and surrounding suburbs. Call us at 0426044547 to confirm we cover your address. We're expanding regularly, so even if we don't yet, ask about our service plans!
Still Have Questions?
We're here to help! Reach out and we'll be happy to answer any questions about our services.
Call 0426044547